Frequently Asked Questions
Will my customers experience any delays with Groopie?
No. Groopie prioritizes a smooth customer experience. We use server-side rendering to generate content, which means no extra fetch requests and no delays in page loading.
Can I include the same product in multiple product groups?
No, a product can only be assigned to one group.
I changed the template/product group, but the options aren't updating. Why?
Changes might take a moment to appear due to caching. Please refresh the page after 30 seconds to see the updated options.
Product card dots (or swatches) are not showing. Can you help?
Absolutely! We're here to help you resolve this. Please contact our support team at [email protected] or initiate a live chat, and we'll investigate the issue.
Why does the snippet show "Powered by Team GIE"?
To support our free plan, we display a small "Powered by Team GIE" label at the bottom of the Groopie snippet. This helps us maintain and continue improving the app while keeping it free for early merchants.